1. Who We Are
elimuTab EdTech Africa is an education technology company providing digital learning solutions for children, parents, schools and educational institutions.
Our solutions include educational tablets, digital learning content, interactive smart screens, AI and STEM learning programmes, school technology solutions and related educational services.
For purposes of applicable data protection laws, elimuTab may act as a data controller where we determine how and why personal data is processed and, in some circumstances, as a data processor where we process information on behalf of another organisation.
2. Information We May Collect
Personal and Contact Information
- Full name
- Telephone number
- Email address
- Delivery or billing address
- Location or region
- Organisation or school name
- Information provided when contacting our customer service or sales teams
Purchase and Transaction Information
- Products or services purchased
- Order information
- Delivery details
- Payment status
- Transaction references
- Warranty or after-sales service information
Where payments are processed through third-party payment providers, banks, mobile-money providers or payment gateways, those providers may process your payment information under their respective privacy policies. elimuTab does not necessarily receive or store all financial information handled directly by such providers.
Website and Technical Information
- IP address
- Browser and device type
- Operating system
- Pages visited and referral source
- Approximate location
- Time spent on pages and website interactions
- Cookie and similar technology identifiers
Enquiries and Lead Information
When you contact us through our website, WhatsApp, telephone, email, social media, advertisements, exhibitions or other channels, we may collect information necessary to respond to your enquiry. This may include your name, telephone number, email address, product interests, child's age or grade where relevant, school information and communications with us.
3. Children's Personal Data
Protecting children's privacy is particularly important to elimuTab.
Although many of our products and educational services are designed for children, we aim to collect children's personal data only where it is reasonably necessary to provide the relevant educational service or programme.
Where applicable, we require the consent or authorisation of a parent or legal guardian before processing a child's personal data, subject to applicable law.
Information relating to a child may include:
- Name
- Age
- Grade or educational level
- Learning programme information
- Parent or guardian contact information
- Learning progress or participation information where relevant
We seek to process children's information in a manner that protects and advances their rights and best interests. We do not knowingly use children's personal information for direct marketing or advertising directed at the child.
4. AI/STEM Academy and Educational Programmes
Where a parent or guardian registers a learner for an elimuTab educational programme, academy, bootcamp, demonstration or similar activity, we may collect information necessary to administer the programme.
- Parent or guardian's name
- Parent or guardian's telephone number and email address
- Learner's name
- Learner's age or grade
- Selected programme or course
- Attendance information
- Learning or participation information where necessary
5. How We Use Personal Information
- Process and fulfil purchases and orders
- Deliver products and services
- Respond to enquiries and support requests
- Recommend suitable products or educational programmes
- Register learners for educational programmes
- Provide warranty, repair and after-sales support
- Communicate important service information
- Manage relationships with schools, resellers and partners
- Improve our website, products and services
- Analyse website traffic and customer interactions
- Measure and improve advertising campaigns
- Prevent fraud, abuse and security incidents
- Maintain business and transaction records
- Comply with legal and regulatory obligations
- Send marketing communications where permitted by law
6. Legal Basis for Processing
Consent: where you have given us permission to process your information for a specified purpose.
Performance of a contract: where processing is necessary to provide a product or service you have requested or purchased.
Legal obligation: where we are required to process or retain information under applicable law.
Legitimate interests: where processing is reasonably necessary for legitimate business purposes and those interests do not override your rights and freedoms.
Where processing relies on consent, you may withdraw that consent, subject to applicable law.
7. Marketing Communications
Where permitted by law, we may use contact information to communicate with customers and prospective customers about elimuTab products, services, promotions, educational programmes, events and relevant educational information.
These communications may be sent through email, SMS, telephone, WhatsApp, social media or digital advertising.
You may opt out of direct marketing communications at any time using the unsubscribe mechanism provided, where available, or by contacting us.
10. International Data Transfers
Some technology, cloud, analytics, communication or other service providers we use may process or store personal information outside Kenya. Where personal information is transferred outside Kenya, we seek to ensure that the transfer is carried out in accordance with applicable data protection requirements and that appropriate safeguards are in place.
11. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, fulfilling contractual obligations, maintaining business records, resolving disputes and complying with legal, accounting or regulatory requirements.
When personal information is no longer required, we take reasonable steps to securely delete, anonymise or otherwise dispose of it in accordance with our applicable retention procedures.
12. Data Security
We take reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
13. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is being used
- Request access to personal information we hold about you
- Request correction of inaccurate or misleading information
- Request deletion of personal information where applicable
- Object to certain processing
- Request restriction of certain processing
- Withdraw consent where processing is based on consent
- Request portability of personal information where applicable
Where the data subject is a child, these rights may be exercised by a parent, legal guardian or other authorised person in accordance with applicable law.
14. Third-Party Websites and Services
Our website, products or communications may contain links to third-party websites, applications or services. These third parties operate independently from elimuTab and may have their own privacy policies and data-processing practices.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business operations or applicable legal requirements. Where appropriate, the revised version will be published on our website with an updated effective date.
17. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights or have concerns about how your personal information is handled, please contact us.
elimuTab EdTech Africa
Caxton House, Standard Street
Nairobi, Kenya
Telephone: 0724 000 757
Website: elimutab.co.ke
Email: info@elimutab.co.ke
18. Complaints
If you believe that your personal information has been processed in violation of applicable data protection law, we encourage you to contact elimuTab first so that we can investigate your concern.
You may also have the right to lodge a complaint with the Office of the Data Protection Commissioner (ODPC) of Kenya in accordance with applicable law.
15. Social Media
When you interact with elimuTab through social-media platforms such as Facebook, Instagram, TikTok, LinkedIn, YouTube or other platforms, both elimuTab and the relevant platform may process information relating to your interaction. Your use of those platforms is also governed by their respective privacy policies and terms.