FAQs
Lets answer all your questions.
General Questions
The Elimutab is an educational tablet designed specifically for students. It comes pre-loaded with educational apps, books, and resources to help students learn and study.
Each ElimuTab tablet comes with a charger, user manual,app guide, and a 1-year limited warranty.
Our tablets come pre-loaded with educational content such as textbooks, reference materials, and interactive learning apps. We also offer access to additional content through our online learning portal.
Yes, you can download additional apps and content onto your tablet through the Google Play Store or other app stores
The Elimutab uses the Android operating system.
Yes, the Elimutab has built-in WiFi connectivity, so you can access the internet and online resources.
The Elimutab has a battery life of up to 10 hours on a single charge.
The Elimutab comes with a one-year warranty for any manufacturing defects.
Yes, the Elimutab supports external monitor connections via HDMI.
The Elimutab comes with 16/32/64GB of storage depending on the model, which can be expanded using a microSD card.
Yes, the Elimutab has a built-in front-facing camera and microphone, which makes it suitable for video conferencing.
You can contact our customer service team at support@elimutab.co.ke.or call 0724000757 We are available to assist you with any questions or concerns you may have
Orders and Shipping
We accept payment via Cash, Mpesa, credit card, debit card, and other payment methods as specified on our website.
Certainly, please contact us by email! support@elimutab.co.ke or Call 0724000757.
Currently, we only offer shipping within Kenya.
Educational Content
The Elimutab is pre-loaded with educational content, including ebooks,exams,videos, games, and interactive learning activities for children of different ages.
Yes, you can add your own educational content to the Elimutab by downloading and installing educational apps from the Google Play Store, install apks or transferring files directly to the tablet.
To access the educational content on the Elimutab, simply tap on the various applications on the home screen. From there, you can choose from a variety of age-appropriate educational activities.
Yes, the Elimutab offers age-specific educational content for children from pre-school to high school. You can also customize the content based on your child’s learning level and needs.
The Elimutab offers regular updates to its educational content. To update the content, go to the Google Play Store app and check for updates to any installed educational apps. You can also check for system updates in the Settings menu.Contact us for offline content, books and new applications.
Yes, multiple children can use the same Elimutab tablet. The tablet allows for multiple user profiles, so each child can have their own customized settings and educational content.
Payment and Billing
We accept payment through various methods, including M-Pesa, debit and credit cards, bank transfers, and cash on delivery.
Yes, we use industry-standard encryption and security protocols to ensure that your payment information is safe and secure.
Yes, you can cancel your order as long as it has not yet been shipped. Please contact our customer support team at support@elimutab.co.ke or call us at +254 111 040 910/930 to cancel your order.
If you need to return your Elimutab tablet for any reason, please refer to our Return Policy for instructions on how to initiate a return. Once we receive and inspect the returned tablet, we will process your refund according to our Refund Policy.
Yes, we will provide you with a receipt for your purchase. You will receive an email with your receipt once your payment has been processed. If you require a printed receipt, please contact our customer support team.
Troubleshooting
If your tablet won’t turn on, please try charging it using the included charger for at least 30 minutes. If the tablet still won’t turn on, please contact our customer support team at support@elimutab.co.ke or call us at +254 111 040 910/930 for assistance.
To improve the performance of your Elimutab tablet, try closing any unnecessary apps, clearing the cache and data of any apps you don’t use, and restarting the tablet. If the tablet is still running slow, please contact our customer support team for further assistance.
If the touchscreen on your Elimutab tablet isn’t responding properly, try cleaning the screen with a soft, dry cloth and removing any screen protectors or cases that may be interfering with the touchscreen. If the problem persists, please contact our customer support team for assistance.
If your Elimutab tablet is frozen or unresponsive, try restarting the tablet by holding down the power button for at least 10 seconds. If this doesn’t work,Take a sharp pin and press the tiny hole just below the volume down button. If this doesnt work try performing a factory reset on the tablet. Please note that a factory reset will erase all data on the tablet, so make sure to back up any important files before proceeding. If you still can’t resolve the issue, please contact our customer support team for assistance.
POLICIES
We offer same day shipping in Nairobi and next day shipping to other towns in Kenya. Please refer to our Shipping Policy for more information.
We have a 7-day return policy for any manufacturing defects. Please refer to our return policy page for more details.
Yes, we offer on-year limited warranty for manufacturing defects. Please refer to our Warranty Policy for more information.
The warranty is for the product quality issue, so if it is the damage by man-made, warranty is not covered by it.Screen crack is not covered in the warranty.
We take your privacy seriously and have strict policies in place to protect your personal information. Please refer to our privacy policy page for more details.
We use cookies to improve your browsing experience and to personalize content and ads. Please refer to our cookie policy page for more details.
Parental Control App
The Parental Control App is a third-party app that allows parents to control and monitor their child’s use of the Elimutab tablet. The app allows parents to set time limits on app usage, restrict access to certain apps or websites, and monitor their child’s activity on the tablet.
To set up the Parental Control App, simply open the app and follow the on-screen instructions. You will need to create a parent account and set up profiles for each child who will be using the tablet. Once the app is set up, you can customize your child’s access and usage limits.
Yes, the Parental Control App allows you to block specific apps or websites that you don’t want your child to access.
Yes, the Parental Control App allows you to set time limits for your child’s use of the tablet. You can set daily or weekly time limits, and the app will automatically lock the tablet when the time limit is reached.
Yes, the Parental Control App allows you to monitor your child’s activity on the tablet, including the apps they use and the time they spend on each app. You can also see how much time your child is spending on the tablet overall.
Technical
You can do a Factory Reset, but please know the data all will be erased.For futher help, please get in touch with us via email address or call.
You can buy a universal charger online or in our physical store/webiste. Because most of them are universal.
The battery life of our tablets varies depending on usage and other factors, but generally ranges from 5-8 hours.
You can disable the automatic startup of some apps, or download optimization software to optimize
Certainly, it comes preintalled with youtube kids and you can download youtube and any other apps at the app store.
To reset your Elimutab, go to Settings > Backup & reset > Factory data reset. Please note that this will erase all data on the tablet, so be sure to backup any important files first.
To update the software on your Elimutab, go to Settings > About tablet > System updates. If an update is available, follow the on-screen instructions to download and install it.
To connect to WiFi on your Elimutab, go to Settings > WiFi and select your network. Enter your WiFi password if prompted, and you should be connected.
To download apps on your Elimutab, go to the Google Play Store app on your home screen, search for the app you want, and tap Install.
To connect your Elimutab to a TV or monitor, use an HDMI cable to connect the tablet to the TV or monitor’s HDMI port. Then switch the TV or monitor to the correct HDMI input
To transfer files to and from your Elimutab, connect the tablet to your computer using a USB cable. Then, open the tablet’s storage folder on your computer and drag and drop files as needed.
Give your child the gift of learning with an Elimutab today!
The Elimutab tablet comes equipped with a wide range of educational apps that are designed to make learning fun and engaging. From math and language apps to reading, coding, and exam apps, our tablets have everything your child needs to succeed.
