Warranty
Yes, all our gadgets come with warranty.
Welcome to the Elimutab Warranty Page. This page outlines the warranty information for Elimutab educational tablets purchased through our website or authorized resellers. Please read this page carefully to understand our policies regarding warranty coverage and procedures.
Elimutab Warranty Coverage:
Elimutab offers a one-year limited warranty on our educational tablets purchased from authorized resellers or from our website. The warranty covers defects in materials and workmanship under normal use during the warranty period. This warranty does not cover physical damage caused by misuse, accident, abuse, or normal wear and tear.
If your Elimutab educational tablet is found to be defective during the warranty period, we will repair or replace the device at no charge. Please note that the warranty does not cover software issues that are not related to the hardware of the device.
Warranty Claim Procedures:
If you experience an issue with your Elimutab educational tablet, please follow the steps below to file a warranty claim:
Contact our customer service team at support@elimutab.co.ke or call our Care line at 0111 040 930/910. Our support team will guide you through the troubleshooting process to determine if the issue can be resolved without filing a warranty claim. If the issue cannot be resolved, our support team will provide instructions on how to initiate a warranty claim. Please be prepared to provide proof of purchase and a detailed description of the issue.
Once the warranty claim is approved, we will provide instructions on how to send the device to our repair center. Shipping costs for sending the device to our repair center are the responsibility of the customer. Upon receipt of the device, our repair technicians will diagnose the issue and determine whether the device can be repaired or needs to be replaced. If the device is found to be defective due to a manufacturing defect, we will repair or replace the device and return it to you.
Please note that the warranty is only applicable to the original purchaser of the device and is not transferable. Also, any repairs or replacements made under warranty do not extend the original warranty period.
Please note that our warranty does not cover:
● Damage caused by accidents, misuse, or other physical damage
● Normal wear and tear
● Damage caused by unauthorized repair or modification
● Damage caused by use of non-ElimuTab accessories or components
Give your child the gift with an Elimutab tablet today!
Thank you for choosing ElimuTab as your educational tablet ,projectors, interactive whiteboard, laptops and edtech content provider in Kenya. If you have any additional questions or concerns, please do not hesitate to contact us.
